Frequently Asked Questions
Everything you need to know about shopping with Ziajaonline
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.
Are Ziaja products tested on animals?
No, Ziaja is committed to cruelty-free beauty. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
What is your return policy for skincare products?
For hygiene and safety reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier’s website to monitor your delivery status.
Are your products suitable for sensitive skin?
Many of our product lines are specifically formulated for sensitive skin. We recommend checking the product description for 'Dermatologically Tested' labels or performing a patch test before full application.