Returns & Refunds Policy
At Ziajaonline, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, you can return unopened products in their original packaging within 30 days of delivery.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return, or contact our support team with your order number.
Prepare the Package
Ensure the products are unused and securely packed in their original Ziaja packaging to prevent damage during transit.
Ship the Items
Affix the provided return label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing